Our executives will schedule a discovery call to fully understand your promotional product requirements. They will determine your business objective, software needs, and job requirements on the basis of which a perfect team of associates can be determined.
Once your order is analyzed, we confirm our sourcing feasibility and staff availability to proceed with your order. A selected team of highly experienced individuals and software tools are assigned to your order depending on the specific roles to properly fulfil your demand. A team leader is appointed to your implementation team who will look over the entire project, as well as staff training.
The team leader coordinates with you to identify clear KPI expectations and introduces you to the team. They formulate a thorough training schedule with your consultation to bring out optimal results. The team leader is also allotted the task of evaluating your training model with the internal staff and keeps a detailed record of each session for future reference.
Once the training of your allotted staff is completed, they enter the pre-live phase wherein they give you real-time updates on the progress of your order. The team leader closely evaluates and monitors the entire process to make sure that it lives up to your determined KPIs.
Our team will send you daily reconciliation reports and quality reports periodically to keep you updated on the process. They will also send you bi-weekly feedback emails through which you can lodge your concerns pertaining to staff performance, their productivity, or management.